Enterprise Care Consulting
About
Enterprise Care Consulting is dedicated to developing Support and Operational best practices, that help organisations better serve their customers, in an effective and optimized way. Whether B2B or B2C, Enterprise Care Consulting uses logical and consistent Capture & Analyse techniques to establish a Baseline Service Delivery Performance that provides an objective and poignant view of how your customers and employees view your service, and the ease at which they navigate your processes and policies. For many companies, establishing the baseline can be the beginning of a rewarding journey. Our Recommend & Evolve methodology is designed to apply relevant thought leadership, service industry best practices and technology innovation towards enterprises aspiring to deliver world class Customer Service. Visit our Service Solutions page to see how Enterprise Care Consulting can help your organisation build the most effective and cost efficient model for supporting your most prized assets... your customers and your people.
Matt Stocker, AM.APMP
LinkedIn Account, http://uk.linkedin.com/pub/matt-stocker/0/485/956/
With over 27 years of senior management experience dedicated to transforming support organisations that serve mission critical Global Fortune 500 businesses, with Market Leading* enterprise technology vendors, that supply PBX, Contact Centre, SIP, IVR, SaaS, Multi-Media, Mobile, Unified Communications, Speech Analytics, Workflow Management and Data products & infrastructure. In addition to technology platforms, a proven track record in successfully delivering Business Continuity Planning, Quality Management & Continuous Improvement, Net Promoter Score, VAR & SI Partner Programs, Departmental Integration Projects, Software Tool Development, Mobile Application Development, Project Management, Workforce Optimization, Brand Creation, Offshore Management, Service Portfolio Management, Escalation Management, Creating High Performance Teams, Commercial Management, Contract Negotiations, SLA Management and Acquiring & Developing Top Talent. *Validated by Gartner, Frost & Sullivan & Forrester.